Policies
The short version: every request is confirmed within 15 minutes, 24/7, and no card is taken on this website.
Requests and confirmation
Sending the booking form creates a request with a quote ID. We confirm every request within 15 minutes, 24/7, by text (or by phone, if you did not agree to texts). Your ride is booked once we have confirmed it with you.
Prices
- Prices shown on this website are flat fares for one vehicle, one way, in the direction shown.
- Prices are the operator's trip price; your confirmation states the final total, before you are committed to anything.
- Where we have no fixed price, the site says "Request price" and we quote by text. We do not show estimates.
Payment
This website never asks for card details. Payment is arranged directly with you when we confirm your ride: by card, handled outside this website, or by invoice for companies. A corporate account request that chooses "Card" only tells us your preference; we set up the card with you directly.
Receipts and invoices
A receipt is emailed after every ride, ready for an expense report. Companies can be invoiced; add a billing email and a PO or cost center when you book, or request a corporate account.
Changes and cancellations
Our cancellation, no-show and waiting-time terms are being finalized with our operating partners and will be published on this page. Until then, the terms that apply to your ride are stated in your confirmation, before you are committed to anything.
Vehicles
You get the vehicle class you book, or a similar vehicle in that class. Photos on this website are representative vehicles.
Text messages
We text you only if you tick the box in a form on this website; otherwise we call. Texts are about your ride or request, including the confirmation. Message and data rates may apply. Reply STOP to opt out at any time.
Your information
We keep what you send in the booking form (trip details, your name, mobile and email, any passenger and billing details) to arrange your ride, and share only what is needed with the partner operating it. We do not sell it. To ask us to delete it, email [email protected] with your quote ID.